FAQ

Frequently Asked Questions

Crafting Luxury, One Masterpiece at a Time.

General

1What makes Enzolivea stand out as a furniture store?

We specialize in offering high-quality and tasteful furniture at reasonable prices, catering to middle-income households. Our focus on providing value and style sets us apart.

2How does Enzolivea ensure product quality?

We have a direct-to-consumer model, which allows us to maintain strict control over product quality, from design to manufacturing.

3What range of furniture do you offer?

We offer a wide selection of furniture for the living room, dining room, and bedroom, tailored to various styles and preferences.

4How can I trust the quality of Enzolivea furniture?

Our commitment to quality is backed by our customer reviews, transparent policies, and dedication to delivering lasting, stylish furniture.

5How do I place an order for an Enzol sofa?

Ordering an Enzol sofa is easy! You can visit our website to explore our sofa collection and place your order online. Alternatively, you can visit our showroom or contact our sales team for assistance.

6Do you offer delivery services?

Yes, we provide delivery services at an additional transportation charge.

7How can I contact Enzolivea for inquiries or support?

Feel free to reach out to our customer service team via phone or email for any inquiries, assistance, or information about our products and promotions.

8Is there a warranty on Enzol products?

Yes, our products come with a [specific duration] warranty against manufacturing defects. Please refer to our Warranty page for more details

Customer Service

1What makes Enzolivea stand out as a furniture store?
You can contact our customer service team by phone at 1700-81-9396 or email at sales@enzol.com.my
2What are your customer service hours?
Our customer service team is available to assist you from 10am-5pm ,Monday to Friday.
3Do you offer assistance with product selection?

Absolutely! Our customer service representatives are trained to help you choose the right furniture based on your preferences and needs.

4What is your return and exchange policy?
We have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed information.

Delivery Information

1Do you offer delivery services?

Yes, we offer delivery services to your specified address within our service area.

2What is the estimated delivery time?

The estimated delivery time is 1 month,  but it may vary based on your location and product availability.

3Can I choose a specific delivery date and time?

We will do our best to accommodate your preferred delivery date and time. Please discuss this with our customer service team when placing your order.

4Do you provide assembly services for furniture?

Yes, we offer assembly services for an additional fee. You can inquire about this when scheduling your delivery.

5What should I do if there's an issue with my delivered furniture?

If you encounter any issues with your delivered furniture, please contact our customer service team immediately for assistance.

6What if I'm not available to receive my delivery?

If you're not available at the delivery time, please reschedule with our customer service team to ensure a smooth delivery process.

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